Hearing News@Hearing Health & Technology Matters!: Drug store chain agrees to improve access for people with hearing loss

NEW YORK—Customers with hearing loss will soon be able to communicate better with pharmacists at the 101 Kinney Drugs stores in New York State.

Under an agreement announced March 12 by NYS Attorney-General Eric Schneiderman, each Kinney Drugs store will provide assistive listening systems and qualified sign-language interpreters, as required by law. In addition, KPH Healthcare Services, Inc., owner of Kinney Drugs, agreed to new protocols for evaluating and meeting the needs of individuals with hearing loss and improved procedures for training, recordkeeping, and investigation of complaints.

Drug store chain agrees to improve access for people with hearing loss