Skift: Readers Sound off on the Current State of United Airlines

“My biggest pet peeve with United is they fail to value the customer,” a consumer education writer named Janice told me.”Their customer service is horrible.”

http://skift.com/2015/01/26/readers-sound-off-on-the-current-state-of-united-airlines/?utm_source=Skift&utm_campaign=d18f59ebb8-UA-28362693-1&utm_medium=email&utm_term=0_fe7fb4248c-d18f59ebb8-63902769